Customer Success Manager (Remote Europe)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the n8n with the position of Customer Success Manager (Remote Europe) - n8n which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Success Manager (Remote Europe) - n8n below matches your qualifications. Good Luck: D

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 400+ integrations and fair-code principles, were revolutionizing how businesses connect their systems and processes. We were founded end of 2019 and currently: Were a diverse team of + 70 talented people Our annual recurring revenue is growing 3x year-over-year ️ With +51k GitHub stars, we are in the top 0.0001% most popular projects on Github Were Europes 25th fastest growing startup in 2024 according to Sifted We now count a total of $20m in funding: we were Sequoias first seed investment in Germany, and most recently secured a Series A extension (February 2024)

Your main goal will be to ensure our customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships.

To achieve this, here are your responsibilities:

1- Onboard new mid-market enterprise customers (40%)

Lead onboarding sessions to ensure customers can build workflows and integrate n8n into their business smoothly Run product demos and guide customers through the first 3 months, setting them up for success Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progress

2- Manage customer retention and upsell opportunities (30%)

Build strong, trusted relationships with customers to prevent churn and contractions Work closely with Sales to identify and pursue expansion and upsell opportunities Proactively manage renewals, partnering with Account Executives (AEs) to secure customer satisfaction and continued growth

3- Be the customers advocate internally (10%)

Relay customer feedback to Product and Engineering to enhance the platform and fix pain points Collaborate with Support and Solutions Engineers to resolve technical issues, ensuring customers always feel supported Represent customers in internal meetings, ensuring their needs are top of mind

4- Improve Customer Success processes (20%)

Suggest and implement improvements to CS workflows and tooling Use data to track key metrics, analyze customer behavior, and provide insights to improve retention and engagement Leverage automation to streamline processes and enhance customer experience

Must-have

Customer-success experience: You have at least 3 years of experience as a customer success

Startup experience: Youve worked in a high-growth, B2B SaaS environment and understand the fast-paced nature of scale-ups

Systems-thinker: You spot improvements to processes, always thinking of how to improve, scale, and automate them

Strong technical acumen: Youre comfortable learning and using complex technical products.

Proactive communicator: You dont wait for problems to arise—you act early, identifying opportunities to add value

Team player: You love working cross-functionally and thrive in an environment of collaboration

Customer Company Size: You have experience working with companies of a similar size to n8ns customers base (broadly 100-1000+ employees).

Nice-to-have

Commercial acumen: Youve had experience in Account Management or Sales, and can spot opportunities for growth in an account

Experience in early stage teams: You are comfortable operating in ambiguity, and proactive in setting up/improving processes

Technical personas: You have sold/handled accounts with engineers or IT teams as end-users or youve been an engineer in the past

Familiarity with n8n or other low-code platforms: You have a technical understanding of workflow automation platforms

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n.

Location disclaimer: If you see multiple job postings for the same role, it is most likely because were hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location youre the most likely to work from in the future.

Competitive compensation Ownership: Our core value is to “empower others”, and we give you a slice of n8n in the form of equity. Work/life balance: We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are. Career growth: We are looking to hire rising stars, who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career. A passionate team: We love our product, and we have regular office hackathons to see who can build the coolest thing with it! Remote-first: Unless specified otherwise on the job posting, our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment. Transparency: We all know what everyones working on, hows the company doing — the whole shebang. Giving back: Were big fans of open source, and youll get $100 per month to support projects you care about. Ambitious but kind culture where people love to work - our eNPS for 2023 is 100!

Information :

• Company : n8n
• Position : Customer Success Manager (Remote Europe)
• Location : Homeoffice
• Country : AT

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Success Manager (Remote Europe) job info - n8n Homeoffice above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Success Manager (Remote Europe) job info - n8n Homeoffice in 2025-01-11 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.