German-speaking Customer Support Agent for Lisbon at The lemon Consulting

Stellenbeschreibung:

Aktuelle Karriere-Informationen von The lemon Consulting für die Position als German-speaking Customer Support Agent for Lisbon. If the German-speaking Customer Support Agent for Lisbon Stellenangebot in Wien Ihren Qualifikationen entspricht, reichen Sie Ihre Bewerbung bitte direkt über das aktualisierte Jobkos-Portal ein.

Bitte beachten Sie, dass eine Bewerbung Qualifikationen erfordert, die vom Arbeitgeber festgelegt wurden. Wir hoffen, dass diese Karrierechance bei The lemon Consulting für die Position als German-speaking Customer Support Agent for Lisbon unten zu Ihrem Profil passt.

Position: Customer Support Agent

Standort: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 8 AM and 12 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• ReStandort allowance and assistance in finding accommodation
• And many others

Job-Informationen:

• Unternehmen: The lemon Consulting
• Position: German-speaking Customer Support Agent for Lisbon
• Arbeitsort: Wien
• Land: AT

So bewerben Sie sich:

Nachdem Sie die Kriterien und Mindestanforderungen in der Stellenanzeige gelesen und verstanden haben, German-speaking Customer Support Agent for Lisbon at the office Wien bereiten Sie bitte umgehend Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, Zeugnisse) vor. Senden Sie diese über den Link 'Nächste Seite' unten ein.