Customer Service Agent at Entain

Stellenbeschreibung:

Aktuelle Karriere-Informationen von Entain für die Position als Customer Service Agent. If the Customer Service Agent Stellenangebot in Wien Ihren Qualifikationen entspricht, reichen Sie Ihre Bewerbung bitte direkt über das aktualisierte Jobkos-Portal ein.

Bitte beachten Sie, dass eine Bewerbung Qualifikationen erfordert, die vom Arbeitgeber festgelegt wurden. Wir hoffen, dass diese Karrierechance bei Entain für die Position als Customer Service Agent unten zu Ihrem Profil passt.

Unternehmen DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people Erste. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole Position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job DescriptionBring your customer-Erste attitude to Bwin, a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment you'll be part of has to be experienced to be believed. Play a vital role at the world's largest sports betting and gaming Unternehmen. You'll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people's person with amazing customer service skills?

We're looking for real team players to be a part of Entain and provide professional support to our customers.

What You Will Do

• Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
• Assessing individual issues and taking appropriate action to ensure customer needs are met
• Working in coordination with other teams based at different Standorts that share similar objectives
• Escalating system anomalies and general issues faced by customers to the relevant party
• Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

Qualifications

• Willingness and flexibility to work in the shifts
• German language C1 level
• English language skills to a business standard
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• A flexible, creative and driven personality
• General computer knowledge (MS Office, Internet)
• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

Additional InformationAt Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and Standort, you can expect to receive benefits like

• Great place to be
• Awesome team of very knowledgeable & supportive colleagues
• We offer an annual salary minimum EUR 31.000
• Lunch vouchers are available
• A permanent work contract for 40 hours
• Strong focus on the personal and professional development, including in-house mentorship and e-learnings
• Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
• A modern and dynamic working environment in the heart of Vienna

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please Kontakt.At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Job-Informationen:

• Unternehmen: Entain
• Position: Customer Service Agent
• Arbeitsort: Wien
• Land: AT

So bewerben Sie sich:

Nachdem Sie die Kriterien und Mindestanforderungen in der Stellenanzeige gelesen und verstanden haben, Customer Service Agent at the office Wien bereiten Sie bitte umgehend Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, Zeugnisse) vor. Senden Sie diese über den Link 'Nächste Seite' unten ein.