Customer Success Manager at Confidential

Customer Success Manager | Full-Time | Remote (EMEA Region)

We are a trusted recruitment partner dedicated to connecting exceptional professionals with leading organizations worldwide. We are hiring on behalf of afast-growing software company headquartered in Riyadh, seeking a proactive and relationship-drivenCustomer Success Managerto join their global team. This is afull-time remote opportunityopen to candidates across theEMEA region.

About the Role

As a Customer Success Manager, you will be responsible for building strong relationships with clients, driving product adoption, and ensuring customers achieve measurable success with the company’s software solutions. You will act as a trusted advisor, collaborating with cross-functional teams to deliver value, resolve issues, and maximize customer retention.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, guiding them through onboarding and adoption.
• Develop a deep understanding of customer business goals and align them with the company’s software solutions.
• Monitor account health, usage metrics, and proactively address potential risks or churn indicators.
• Collaborate with Product, Sales, and Support teams to deliver a seamless customer experience.
• Provide regular business reviews, share best practices, and identify upsell or cross-sell opportunities.
• Advocate for the customer internally by relaying feedback to inform product development and improvements.
• Ensure customers achieve their desired outcomes and realize ongoing value from the solution.

Qualifications

• Bachelor’s degree in Business, IT, or a related field.
• 4+ years of experience in Customer Success, Account Management, or related client-facing roles, preferably within SaaS or software companies.
• Strong communication, presentation, and relationship-building skills.
• Proven track record in driving product adoption, reducing churn, and achieving customer satisfaction targets.
• Proficiency with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk, or similar).
• Ability to work independently and manage multiple accounts in a remote environment.
• Fluency in English is required; Arabic is a plus.

What’s Offered

• Full-time remote role within the EMEA region.
• Competitive salary and performance-based incentives.
• Opportunity to work with a forward-thinking software company driving digital transformation.
• Collaborative, global team culture with opportunities for career growth.
• Direct impact on customer satisfaction, retention, and business growth.

Apply Now

If you are a customer-focused professional passionate about building relationships and driving success, we invite you to apply and help shape the future of customer experience.