Head of Customer Call Centre at at

Position	Head of Customer Call Centre
Veröffentlicht	28 May 2026
Abgelaufen	27 Jun 2026
Unternehmen	at
Standort	Österreich \| AT
Anstellungsart	Full Time

Stellenbeschreibung:

Aktuelle Karriere-Informationen von at für die Position als Head of Customer Call Centre. If the Head of Customer Call Centre Stellenangebot in Österreich Ihren Qualifikationen entspricht, reichen Sie Ihre Bewerbung bitte direkt über das aktualisierte Jobkos-Portal ein.

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Nurse Weiter Door is a national Home care provider that has rapidly grown over the Letzte seven years, expanding from one Standort in Melbourne to 55 franchised Standorts, servicing 75+ territories around the Land.

Founded in 2019, Nurse Weiter Door recently took out the prestigious 2025 Australienn Franchisor of the Year. This recognition reflects the Unternehmen's unwavering commitment to excellence in Home care, continuous innovation and improvement and the trust placed in the brand by thousands of Australienn families who rely on its care every day.

We are a purpose-driven business dedicated to delivering flexible in-Home care options to those in the aged care and disability sectors, allowing people to live in their own Home, on their own terms, for as long as they choose.

An exciting opportunity exists to join our "HeartQuarters" team at our national head office in Hawthorn. This full time office based role focuses on ensuring our 24/7 Care Services Call Centre is providing exceptional customer service to our Franchise Partners, our clients and our employees. Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australien.

The Position:

As the Head of Care Services Call Centre, and reporting to the Chief Executive Officer, you will be responsible for leading the Care Services team, driving world class service across customer outcomes, people, operations, and alignment against our "WOW Customer Experience" strategy.

You are a highly organised, detail‑oriented leader who will empower and motivate your team to deliver on both experience and performance expectations and ensure that your team is highly engaged and our customers, both Clients and our Franchise Partners, are incredibly well supported.

What you’ll do:

Uplift the capability of your team through effective ongoing development and coaching
Ensure you are creating a high performance culture within your team, leading your team in managing inbound client inquiries, caregiver scheduling, and customer support
Implement and monitor quality assurance programs, ensuring continuous improvement and adherence to service standards, regulatory requirements, and operational policies
Build staff engagement, ensuring all team members understand their purpose and feel connected with the Care Services strategy
Establish and refine leadership and operating frameworks as identified (success measures, absence management, high performance standards, experience excellence, quality and high compliance environment)
Be a strong change ambassador, ensuring customer experience change is successfully adopted and well understood
Advocate for needs across people, customer and operations

Why we’ll love you:

Prior experience managing and leading a Customer Experience Call Centre team, ideally in a complex, fast paced customer support environment, and preferably with experience with scheduling systems, along with proficiency in G‑Suite
Proven success in operational leadership, managing and mentoring teams while driving improved customer outcomes across multiple channels and enquiry types
Problem‑Solving Mindset – ability to troubleshoot and resolve issues quickly while maintaining a customer‑Erste approach
Ability to stretch the capability of a dynamic team in a high change environment
Strong verbal and written communication skills to engage with a wide range of stakeholders on a national level
Designing for scalability and flexibility
Growth and development mindset, combined with the ability to pivot between tasks, prioritise effectively, and handle challenges with confidence

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Job-Informationen:

Unternehmen: at
Position: Head of Customer Call Centre
Arbeitsort: Österreich
Land: AT

So bewerben Sie sich:

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Head of Customer Call Centre at at

Stellenbeschreibung:

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