Head of Customer Success at Jobgether

Position	Head of Customer Success
Veröffentlicht	08 Jun 2026
Abgelaufen	08 Jul 2026
Unternehmen	Jobgether
Standort	Österreich \| AT
Anstellungsart	Full Time

Stellenbeschreibung:

Aktuelle Karriere-Informationen von Jobgether für die Position als Head of Customer Success. If the Head of Customer Success Stellenangebot in Österreich Ihren Qualifikationen entspricht, reichen Sie Ihre Bewerbung bitte direkt über das aktualisierte Jobkos-Portal ein.

Bitte beachten Sie, dass eine Bewerbung Qualifikationen erfordert, die vom Arbeitgeber festgelegt wurden. Wir hoffen, dass diese Karrierechance bei Jobgether für die Position als Head of Customer Success unten zu Ihrem Profil passt.

Our partner Unternehmen is looking for a Head of Customer Success in Österreich. This leadership Position combines strategic account ownership with team management, offering the opportunity to shape customer success operations from the ground up. You will lead both Customer Success Managers and technical implementation specialists while serving as a trusted advisor to enterprise clients. The role requires a strong technical foundation, executive‑level communication skills, and a hands‑on approach to solving complex customer challenges.

Accountabilities

Own and manage a portfolio of strategic enterprise customer accounts, ensuring strong adoption, retention, and expansion opportunities.
Lead, mentor, and develop a team of Customer Success Managers and Deployment Engineers, fostering a high‑performance and customer‑centric culture.
Design and implement scalable customer success frameworks, including onboarding programs, health scoring systems, operational playbooks, and performance standards.
Serve as the primary escalation point for complex customer issues, driving resolution and maintaining strong client relationships.
Conduct executive business reviews, strategic account planning sessions, and stakeholder meetings with enterprise customers.
Collaborate closely with executive leadership on customer health initiatives, team performance, and product feedback to support Unternehmen growth.
Support recruitment, onboarding, and talent development efforts as the customer success organization expands.
Act as a bridge between customer‑facing teams and technical implementation resources to ensure successful project delivery and customer outcomes.

Requirements

Previous experience in a technical implementation role such as Solutions Engineer, Deployment Engineer, Technical Implementation Consultant, or a similar hands‑on technical Position before transitioning into customer success leadership.
Proven leadership experience managing, coaching, and developing teams, including performance management and talent development responsibilities.
Strong technical knowledge of APIs, webhooks, integrations, and software implementation processes gained through practical experience.
Demonstrated success managing complex enterprise customer relationships throughout the full customer lifecycle.
Experience creating customer success processes, frameworks, and operational standards from the ground up in fast‑paced environments.
Excellent verbal and written English communication skills, with the ability to engage effectively with executive stakeholders and technical teams.
Strong problem‑solving mindset, customer focus, and ability to navigate high‑pressure situations with confidence and professionalism.
Comfortable working across global teams and collaborating in a dynamic, growth‑oriented environment.

Benefits

Competitive compensation package based on experience.
Performance‑based bonus opportunities.
Equity participation program.
WeWork membership and workspace flexibility.
Career advancement opportunities within a rapidly growing organization.
High level of exposure to executive leadership and strategic decision-making.
Flexible and collaborative international work environment.
Opportunity to shape and scale a critical business function with significant impact.

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Job-Informationen:

Unternehmen: Jobgether
Position: Head of Customer Success
Arbeitsort: Österreich
Land: AT

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Head of Customer Success at Jobgether

Stellenbeschreibung:

Job-Informationen:

So bewerben Sie sich:

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