Accounts Receivable Specialist

Overview:

The Accounts Receivable Specialist is responsible for performing collections and account reconciliations for assigned accounts, specifically The Home Depot US, The Home Depot Canada, and The Home Depot TAD accounts, researching and resolving payment deductions, working with external and internal customers to answer questions or provide information, answer incoming customer phone calls, and all other AR duties. This position reports to the Cash Applications Supervisor.

The ideal candidate will have experience processing high-volume, full-cycle Accounts Receivable to including credit, billing, cash apps, and collections. Candidate needs to possess positive interpersonal skills; ability to communicate effectively, work efficiently, independently and with accuracy; maintain confidential information; be detail-oriented; exercise sound judgment and make accurate and timely decisions; has the ability to multi-task and work independently in a fast-paced environment.

Principal Responsibilities

• Process high-volume full-cycle Business to Business Accounts Receivable
• Investigate and collect delinquent receivables by communicating via phone, email, and letters
• Reconcile customer accounts and communicate differences to customers
• Answer incoming customer phone calls
• Process customer credit card payments and credit card refunds
• Research and process customer credit card chargebacks
• Research and Resolve payment deductions
• Work closely with sales, customer service, and finance to resolve invoicing issues
• Identify invoices for third party collection actions
• Post payments to customer accounts
• Assist with special projects and annual external and internal audits
• Provide excellent customer service to external and internal customers

Requirements

• 4-year degree or equivalent work experience in Accounts Receivable, collections, or other accounting area
• Experience with full-cycle accounts receivable a plus
• Strong accounting and recordkeeping skills
• Familiarity with accounting/billing systems
• SAP knowledge desired but not necessary
• Proven ability to collect payments in a positive, professional, yet firm manner
• Excellent communication skills and sense of persistence
• Strong attention to detail and thoroughness
• Excellent analytical and problem-solving skills
• Self-starting, proactive approach to work
• Able to effectively manage multiple projects and deadlines
• Experience with Microsoft suite, Intermediate to advanced MS Excel skills is preferred
• Experience in growing / changing environment, ability to develop process improvement
• Professional communication skills

Educations and Certifications

• High School Diploma required
• Associate or bachelors degree in accounting or related field preferred.

Working Conditions:

• This position will be in an office environment

Physical Demands:

• Job requires both sitting and standing. Excellent vision, hearing and speech are required to perform essential functions of the job.