Customer Service Representative - Customer Accounts

Are you passionate about customer experience and ready to make a real impact? Our Customer Billing, Accounts & Metering team at Sydney Water is seeking an enthstic and detail-oriented Customer Service Professional to join our dynamic team. In this role, youll work with diverse customers, including residential, business, and government clients, as well as tradespeople, to ensure smooth and accurate billing processes while providing exceptional customer service.

About the Role

In this varied role, you will be responsible for creating and maintaining customer property data, resolving customer enquiries, and ensuring accurate billing information. Youll liaise daily with a wide range of customers and stakeholders, offering timely solutions and insights into property development, metering, and rating enquiries.

This is not a call centre role, but you will occasionally collaborate with our Contact Centre team to address customer concerns. On occasion, you may need to visit the field to assist with investigations and resolutions.

Key Responsibilities

• Customer Interaction: Engage with residential, business, government, and trades customers to provide accurate billing information and resolve inquiries.
• Data Management: Maintain and update customer property records to ensure accurate and timely billing.
• Problem Solving: Investigate and resolve complex customer inquiries, ensuring a smooth and seamless experience.
• Collaboration: Work closely with internal teams to resolve issues, improve processes, and support customer satisfaction.

Experience & Qualifications

Were looking for someone who:

• Has proven experience in a customer service role with outstanding communication skills (both verbal and written).
• Pays exceptional attention to detail, ensuring accurate data entry and problem resolution.
• Is a proactive and inquisitive problem solver who enjoys tackling challenges.
• Possesses a collaborative mindset and thrives in a team environment.
• Has experience with SAP ISU/CRM and/or property administration for a utility or government organisation (preferred, but not essential).

Training & Development

We are committed to your professional growth. Youll be paired with an experienced team member who will guide you through day-to-day activities, helping you get acclimated to the role. Youll also have the opportunity to rotate through various areas within our business to build a broader understanding of Sydney Waters operations. We believe in fostering an environment where learning is encouraged, and no question is too small. Youll have the support of both your peers and management as you develop in your new role.

Why Join Us?

• Flexible Start Times: Choose a start time that works best for you, between 7:30 am and 9:00 am.
• Rostered Days Off: Enjoy one rostered day off per month.
• Hybrid Working Options: We support work-life balance with the flexibility to work remotely and from the office.

Dive into Our Great Benefits:

Competitive Remuneration: Well ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our teams productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the drivers seat of your financial future with our novated lease options.

Closing date: Tuesday 1st April 2025 at 11:59pm

Please note that applications may be reviewed and progressed as they are received. You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

For any further information please contact melanie.mousley@sydneywater.com.au

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers quality of life and safeguarding Sydneys future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job description for the roles full accountabilities.