Customer Service Advisor - Travel Money

Wed all like amazing work to do, and real work-life balance. Thats waiting for you at Sainsburys Bank. “Bank by name, Sainsburys by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. Were proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know its by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsburys Group, being one of the UKs most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, youll be part of our Winning Team - where you can really be the difference.

Youll be the face of Travel Money for Sainsburys Bank, and that means youll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.

Youll focus on the important task of handling currency, so good attention to detail is essential. Therell be a close-knit supportive team around you, but youll be running the bureau on your own most of the time, so youll need to be confident in making decisions too.

Ideally, youll have a background in finance or cash handling but if not, the great news is that previous experience isnt essential, as we provide all the training you need. Whats important is that you love helping people, you have a good eye for detail and youre comfortable working with large amounts of money and figures.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

• Discount card - provided after 4 weeks that gives you 10% on most items in Sainsburys, Argos and Habitat. Discount is increased at Sainsburys to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
• Generous holiday entitlement - based on the hours you work.
• Family leave - generous maternity and paternity leave.
• Pension - Sainsburys will match between 4-7% of your pension contributions.
• Sainsburys share schemes - allowing you to save directly from your pay to buy Sainsburys shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
• Wellbeing support - including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
• Colleague networks - a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
• Cycle to work scheme - hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Theres also a range of shift patterns available, as long as youre flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, youll find something that works for you.

Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.