Customer Service Representative

• DEPARTMENT OF FINANCE

Posted On: 03/20/2025

• Full-Time

Location MANHATTAN

• Exam May Be Required

Department Land Records - Manhattan Salary Range: $40,957.00 - $47,100.00 Job Description IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR HAVE TAKEN THE BRIDGE EXAM WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CLERICAL ASSOCIATE. NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Customer Operations Division has oversight of the DOF business centers, City Registers Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the departments enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Land Records Division maintains all official records of Real and Personal property transfers such as deeds, mortgages, and leases. The Land Records Division records (annually) approximately 500K documents and collects revenue of $5 Billion. Units in the division include Cashiers, Customer Service, Examination, Quality Review and the Research and Correction Unit. The selected candidates duties and responsibilities for this position include, but are not limited to:

• Assisting customers in the public area with the preparation of the required cover pages for document submissions.
• Intake, scan and return documents presented to the City Register offices for recording by mail or in person.
• Process certified document requests.
• Pulling microfilm/ microfiche and Land Records books upon request.
• Refiling and keeping Land Records books in the library area in order.
• Cashiering and opening mail.
• Researching property ownership.
• Working on Special projects in the division as needed.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Educations website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Shortlist

Job ID 703940 Title code 10251 Civil service title CLERICAL ASSOCIATE Title classification Competitive-1 Business title Call Center Representative Posted until 04/03/2025

• Experience Level: Experienced (Non-Manager)

Job level 03 Number of positions 1 Work location 66 John Street, New York, Ny

• Category: Constituent Services & Community Programs

Customer Service Representative