Senior Application Support Analyst (DBN)
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the BET Software with the position of Senior Application Support Analyst (DBN) - BET Software which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Application Support Analyst (DBN) - BET Software below matches your qualifications. Good Luck: D
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- Matric
- Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma).
- ITIL Certifications (advantageous).
- Microsoft Certifications (advantageous).
- Minimum 3 years in an Application Support environment
- Minimum 1-year experience with databases
- Minimum 1-year experience with server/client-side languages
- Experience with service-level agreements and ticket management tools
- Experience with IT service management frameworks (e.g., ITIL) and incident management processes
- Exposure and experience with SQL
- Expertise in writing complex SQL queries, creating reports and maintaining databases
- Exposure and experience with monitoring tools such as Dynatrace, Elastic, Grafana and Prometheus
- Understanding of change management processes and experience in coordinating software deployments and releases.
- Strong written and verbal communication skills.
- Excellent problem-solving and attention to detail.
- Ability to multi-task in a deadline-driven environment.
- Strong organizational and leadership skills.
- Customer-focused attitude with a commitment to high-quality support.
- Proficiency in Microsoft Office and software development skills.
- High level of integrity, confidentiality, and professionalism.
- Expertise in troubleshooting, debugging, and change management.
- Proven leadership and mentoring capabilities.
- Strong commitment to continuous improvement and operational excellence.
- Act as the third-level contact for unresolved technical issues.
- Manage incident queues, prioritize escalations and ensure timely resolutions.
- Conduct root cause analysis to identify and mitigate recurring issues.
- Provide clear communication to stakeholders during outages or major incidents.
- Ensure all solutions are secure, maintainable and enhance support efficiency.
- Support operational teams in solution delivery.
- Monitor newly deployed solutions for stability.
- Conduct impact analysis for defects and rollback events.
- Oversee and guide UAT and regression testing.
- Ensure compliance with change management processes.
- Maintain and support business-critical applications.
- Provide expert-level troubleshooting and debugging support.
- Lead high-priority incident resolution and coordinate stakeholder communication.
- Develop and maintain technical support documentation.
- Mentor junior analysts and drive process improvements.
- Lead disaster recovery planning and business continuity strategies.
- Maintain and support business-critical applications.
- Provide expert-level troubleshooting and debugging support.
- Lead high-priority incident resolution and coordinate stakeholder communication.
- Develop and maintain technical support documentation.
- Mentor junior analysts and drive process improvements.
- Lead disaster recovery planning and business continuity strategies.
- Provide strategic insights on application support, risk mitigation and process optimization.
- Identify opportunities for automation and efficiency improvements.
- Lead post-incident reviews and implement corrective actions.
- Ensure IT service management frameworks (e.g., ITIL) are followed.
- Send alerts for system outages and maintenance updates.
- Ensure stakeholders are informed of issue resolution progress.
- Adhere to SLAs and oversee incident management procedures.
- Mentor junior analysts in escalation handling and service improvements.
- Commitment to Excellence - Striving for top-tier support and continuous improvement.
- Innovation & Adaptability - Embracing change and finding resourceful solutions.
- Collaboration & Communication - Fostering teamwork and open dialogue.
- Customer-Centric Approach - Prioritizing effective resolutions and client satisfaction. Ownership & Continuous Growth - Taking responsibility and pursuing ongoing development.
Information :
- Company : BET Software
- Position : Senior Application Support Analyst (DBN)
- Location : Durban, KwaZulu-Natal
- Country : ZA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Application Support Analyst (DBN) job info - BET Software Durban, KwaZulu-Natal above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Application Support Analyst (DBN) job info - BET Software Durban, KwaZulu-Natal in 2025-03-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-03-28 | Expired Date : 2025-04-27
