Service Delivery Manager (f/m/d)

Kapsch is one of Austrias most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Your Responsibilities

• Act as the primary point of contact for daily interactions with customer representatives.
• Build and maintain long-term relationships with customer stakeholders at all levels.
• Identify and develop opportunities for technical and economic optimization or post-market potentials.
• Serve as the key interface between the customer and internal service units.
• Document and describe services, conduct reviews, and provide detailed reporting.
• Oversee and shape complaint handling and management processes to ensure high customer satisfaction.
• Ensure the profitability of assigned maintenance contracts.
• Monitor and manage the sales and margin performance of the relevant maintenance contracts.

Your Profile

• Strong customer focus and solution-oriented mindset.
• Over 5 years of experience in a senior service delivery management role.
• Advanced knowledge of ITIL and service management, preferably supported by relevant certifications.
• Familiarity with IT applications and/or traffic management principles.
• Highly organized, self-driven, with excellent communication skills.
• Fluent in both German and English, with strong written and verbal proficiency.

Our offer

• We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
• You you will be part of an international company with European roots and our Service Delivery Management EMENA Team
• A hands-on onboarding with an experienced team to get familiar with the businss and domain-related processes
• Space for creatinginnovative solutions and ideas within a professional team practicing Agile methodologies
• Social benefits of a modern company, e.g. Homeoffice,mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulationetc.
• Possibility to participate in regular trainings (technical and personal development)
• A market compliant gross salary of EUR 60.000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience
• Start date: as soon as possible, full-time position
• Location: Vienna
• The benefits of working for the Kapsch Group

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

Your contact for this position: Tatiana Rezan-Sirotinskis, Talent Attraction Partner Austria, T: +43 50 811 1906