Optical Assistant: Spec-Savers Tongaat

As a Optical Assistant, you will be the first point of contact for our patients and customers. Your role involves greeting visitors, assisting with appointments, providing product recommendations, and ensuring a smooth, welcoming experience from start to finish. Youll play a key part in maintaining excellent service standards while supporting the day-to-day operations of the store.

• A Matric certificate (Grade 12) or equivalent qualification is required.
• Additional training or certification in customer service, administration, or healthcare is beneficial but not essential.
• Fluency in English is required, and the ability to communicate in additional South African languages is an advantage.
• Must be willing to work flexible hours, including weekends and public holidays.
• A professional, well-groomed appearance is essential, as you will represent the practice.
• Strong communication and interpersonal skills are a must.
• A friendly, professional attitude with a focus on providing excellent customer service.
• Highly organized with strong attention to detail.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Basic computer skills, including proficiency in email, Microsoft Office, or similar software.
• A willingness to learn about optometry products and services.
• Previous experience in retail, healthcare, or customer service is preferred.
• Familiarity with point-of-sale systems and handling cash transactions is advantageous.
• Experience using booking systems or patient scheduling software is a plus.

Customer Service and Patient Interaction

• Greet patients and customers warmly upon arrival, creating a welcoming atmosphere.
• Assist with answering inquiries about services, products, and appointments.
• Provide information about frame styles, lens options, and optical accessories.
• Guide customers through the frame selection process, considering their preferences and prescriptions.
• Address and resolve customer concerns or complaints professionally and promptly.

Appointment Management

• Schedule, confirm, and manage patient appointments efficiently.
• Maintain an organized and up-to-date appointment calendar.
• Communicate appointment details and reminders to patients.

Administrative Support

• Perform front-desk duties, including answering phone calls and responding to emails.
• Manage patient records, ensuring accuracy and confidentiality.
• Handle medical aid queries and assist with claims or billing processes.
• Prepare and distribute invoices or receipts.

Sales and Transactions

• Process sales transactions accurately using the point-of-sale system.
• Handle payments, including cash, card, and medical aid claims.
• Promote and upsell optical products, such as contact lenses, cleaning solutions, and eyewear accessories.

Store and Inventory Management

• Maintain a clean and organized front-of-store and waiting area.
• Monitor stock levels of optical products and accessories and notify management of shortages.
• Ensure proper display and arrangement of frames and other products.

Support for Optometrists

• Prepare patients for eye examinations by collecting relevant medical and vision histories.
• Assist with pre-testing procedures, such as taking measurements or administering basic tests if trained to do so.
• Coordinate with the optometrist to ensure smooth patient flow and optimal service delivery.

Compliance and Training

• Adhere to all healthcare and optometry practice regulations and standards.
• Participate in training sessions to stay updated on products, procedures, and industry trends.