Helpdesk Operator

Tsebo Group | Durban, KwaZulu-Natal | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Tsebo Group with the position of Helpdesk Operator - Tsebo Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Helpdesk Operator - Tsebo Group below matches your qualifications. Good Luck: D

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About Us

Tsebo Facilities Solution is looking for a Helpdesk Operator to answer incoming calls to the Helpdesk promptly and professionally; to provide a high level of customer service to all external and internal callers; to log calls accurately in line with Helpdesk policies and procedures.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Log calls.

  • Log calls accurately on the system.
  • Log caller details.
  • Log fault details.
  • Log location details.
  • Categorize calls.
  • Prioritize calls.
  • Assign calls.
  • Note all relevant details and comments.
  • Close calls when required

Systems Update

  • Call annotation updates

Teamwork

Provide on-the- job training and support to other staff members as required

Service Provider Follow-up

  • Follow-up call progress with internal and external service providers
  • Report on poor performance.
  • Escalate calls which have reached 2/3 of them restore time allocation.

Caller Interaction

  • Handle all calls in a polite and friendly manner.
  • Handle difficult callers with respect and diplomacy.
  • Escalate difficult callers to the Help Desk Supervisor when necessary

Reports

  • Generate reports as requested by the Operations Manager

Feedback

  • Provide feedback and critical observation to the Operations Manager on Helpdesk issues and performance.

Customer Satisfaction

  • Ensure a high level of customer service is provided and maintained.

General

  • All Staff to fully adhere to TFS House Rules and Safety, Health, Environmental and Quality Systems (SHEQ) (ISO 9001, ISO 14001 & ISO 18001).
Skills and Competencies
  • Computer Literacy on MS Packages (MS Word, Excel, Access)
  • Knowledge of the location of IALCH
  • Excellent interpersonal skills
  • Telephone etiquette
  • Good Communication skills
  • Attention to detail.
  • Ability to plan, organise and control own work effort.
  • Ability to manage more than one situation at a time.
  • Ability to display professionalism.
Qualifications
  • Grade 12
  • Secretarial or telephonist Certificate/Diploma would be an advantage.
  • 1-2 years Experience in similar environment

Information :

  • Company : Tsebo Group
  • Position : Helpdesk Operator
  • Location : Durban, KwaZulu-Natal
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Helpdesk Operator job info - Tsebo Group Durban, KwaZulu-Natal above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Helpdesk Operator job info - Tsebo Group Durban, KwaZulu-Natal in 2025-01-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 2025-01-23 | Expired Date : 2025-02-22

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