Remote Customer Care & Revenue Manager Spanish Speaker (m/f/d)

About RoomPriceGenie

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results.

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Your Role Are you ready to make a real difference in the hospitality industry? As a Customer Care & Revenue Manager at RoomPriceGenie, youll be the trusted advisor to our Spanish-speaking clients, helping them optimise their revenue management strategies and fully leverage our platform. Your expertise will drive customer success, ensuring clients not only meet their goals but exceed them, while you collaborate with our product team to shape the future of our system.

At RoomPriceGenie, we value creativity, problem-solving, and a client-first mindset. Your insights will directly impact how we grow, and your proactive approach will ensure clients stay happy and engaged throughout their journey with us.

• Conduct performance review sessions, identifying areas for improvement and proposing upselling opportunities to help clients achieve their business goals.

• Deliver tailored training sessions based on individual client needs, such as onboarding new teams, refresher training, or addressing specific knowledge gaps.

• Proactively monitor account health, identifying performance trends, addressing potential issues before they escalate, and ensuring client satisfaction.

• Oversee the support inbox and chat requests, particularly for Spanish-speaking clients, addressing queries and escalating issues when necessary.

• Serve as the primary point of contact for key clients within the Spanish market, guiding them through their revenue management strategies and maximising their success with our system.

• Work closely with the Product team to relay customer feedback, helping refine our platform to meet the real-world needs of our clients.

Your Profile

• C2-level Spanish proficiency and fluency in English with excellent communication skills.

• Currently based in Spain or in CET timezone.

• A problem solver with a passion for tech, numbers, and innovation.

• Prior experience as a Revenue Manager in the Hotel Industry.

• Ideally, you hold a degree in business or hospitality.

• Strong analytical skills, with the ability to interpret data, assess customer needs, and offer actionable recommendations.

• Exceptional communication skills, capable of clearly educating clients on strategies, system functionalities, and best practices.

• Calm under pressure, able to manage urgent or challenging client inquiries with professionalism.

• A customer-focused mindset, with a deep understanding of the challenges and goals faced by hospitality businesses, acting as a trusted advisor.

Nice to Have

Additional languages, particularly French, will be highly valued.

What We Offer at RoomPriceGenie

At RoomPriceGenie, we dont just offer jobs; we offer an adventure! Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture thats all about transparency, respect, and making a real impact together.

Heres what you can expect when you become part of our Genie family:

• Hybrid Office Model: Work your way! Whether youre a remote work ninja , love the hustle of the office , or enjoy a mix of both, we empower you to choose the setup that suits you best.

• One Team, One Vision, One Goal: Were in this together! Our Genies are laser-focused on our mission, collaborating to make magic happen. Its no wonder we score a stellar 9.3 from our team members!

• Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun. Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.

• Growth and Development: Were all about lifelong learning! Level up your skills with personal and professional development opportunities. Youll even snag up to three extra days off each year to focus on your growth.

• 5 Years? 5 Weeks! Stick with us, and well reward your loyalty. After five years, youll earn an incredible five weeks of bonus vacation time to recharge and explore the world.

• Birthday Celebrations: Its your day, so take it off! Celebrate your birthday the way you want, guilt-free.

• Flexible Hours: We get it—life happens! We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top priority. Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life.

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.