Receptionist (m/f/d)

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. We currently have an excellent opportunity for a Receptionist/Facilities Assistant (m/f/d) to join the Integrated Facilities Management business line in Vienna.Your tasks: Provide a warm, courteous and prompt welcome to all those entering the reception area Ensure security procedures for your building are followed by all entering through reception Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests Execute Guest and Ambassador services in a manner consistent with the SLAs, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client Support data collection, analysis and reporting to ensure alignment with the Clients goals and objectives Strive to continually improve experience service performance Achieve and exceed goals including performance goals, team goals and Clients goals and objectives Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors Perform and provide additional duties and support, as required Your profile: You have prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred You have exceptional customer service skills and professionalism with a passion for hospitality You are keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise You work collaboratively as part of a team to solve problems with professionalism and service focused approach You are adept at multitasking and are able to manage multiple projects effectively in a fast-paced environment You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service You are open and have good communication skills You strive for excellence in what you do and share ideas for improvement You are proficient with Microsoft office and have an interest in technology You are adaptable to work to requests and projects that may vary from day to day) Our offer Creative freedom for tasks and projects Active exchange in the global industry network Working together at eye level Space for personal growth, not only for work Acknowledgement of achievements - also monetary benefits The opportunity to enhance your skills and advance your career locally as well as regionally Attractive salary above the tariff rates Help shape JLL We look forward to receiving your application, stating your earliest possible starting date and your salary expectations. Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed. Jones Lang LaSalle SE Your contact: Marta Marunchak marta.marunchak@jll.com #LI-MM4 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - Were JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.