Account Manager

About this opportunity: We are looking for an Account Manager to join our team in the Netherlands! As an account manager, you will work with securing short- and long-term customer success and profitable business for Ericsson through proactively building on our current business as well as creating new business based on our customers business, operations and objectives. You will also be responsible for securing quality and profitability in our delivery projects and services. You will build strong relationships internally and externally in order to actively contribute to making the customer and Ericsson successful. You will actively manage and mobilize internal resources to support customer all the way from pre-sales to delivery of efficient end to end solutions. The account manager also actively works with establishing/strengthening customers view of Ericsson as a strategic and trusted partner. This role is based in the Hague (Netherlands), reporting to the KAM Netherlands.

• Extend customer relationships and loyalty including building new customer relationships in strategic areas as well as reinforce current relationships
• Strengthen customer perception of Ericsson as a strategic partner, especially in areas such as future networks and monetization
• Plan for and lead core 3 teams in sales opportunities
• Lead negotiation of complex tenders including creation of winning strategies and internal stakeholder management
• Be accountable for the profit and loss with the customer including financial planning and forecasting
• Contribute to optimization of the account teams performance
• Proactively engage with and support pre-sales and delivery teams to ensure seamless transition from sales to operations
• Assume responsibility for continued customer satisfaction through-out delivery

• Education: Bachelor of Business Administration, Master of Science or similar
• Min 5 years of experience of relationship sales and 5 years from the telecom/IT industry
• Domain experience: Radio networks, Core networks, services sales
• Customer and market insights (telecom)
• Negotiation skills and experience from driving procurement processes
• Proven ability to lead geographically distributed teams that are not reporting to you and creating an inclusive and motivated environment
• Consultative and insight-driven selling approach
• Commercial understanding and financial acumen
• Ability to lead engagements/projects

• Excellent networking ability and interpersonal and communication skills
• Proven ability to gain respect from clients as well as external parties.
• Good ability to work in a fast-paced environment with a strong ability to prioritize work against challenging deadlines
• Good understanding of and ability to navigate Ericsson larger pre-sales and delivery organization
• Knowledgeable of Ericsson sales process and tools (SalesForce, GlobalChronos, Premium Proposal etc)

• Structured and organized and result oriented
• Fluency in English is a must, good knowledge of a Dutch language is preferred

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the worlds toughest problems. You´ll be challenged, but you wont be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Netherlands (NL) || Den Haag

Req ID: 759158